Welcome!

Citizens Advice Barking and Dagenham is the main advice provider locally. It leads the Advice Plus network. Please make a referral below of the resident’s main presenting advice issue. Where an Advice provider accepts a referral they will explore if a resident has multiple advice issues and try to resolve these too. If the other issues are complex or if the agency only works to a particular advice level they may need to refer the resident to another advice agency.
Refernet is currently in development. The 1st phase is - all quality assured and main advice agencies locally can make resident referrals to each other. The 2nd phase (October 22 on) is to include non-advice agencies.
Benefits & Tax Credits advice

Click here for Homes & Money Hub services plus AQS+ accredited advice agencies offering information and advice on welfare benefits law, including benefit checks, better off calculations, form fillings, reviews & appeals challenging DWP, LBBD & HMRC decisions.

Community & Social Support

Click here for agencies offering such as arts sections, walking groups, yoga classes and food provision.

Consumer advice

Click here for AQS+ accredited advice agencies offering information and advice on consumer law, including problems with goods and services, consumer contracts, energy, scams, discrimination in the provision of goods and services, reporting to Trading Standards.

Debt advice

Click here for Homes & Money Hub services plus all local Financial Conduct Authority MAPs accredited advice agencies offering debt advice, including debt assessments, financial statements, maximising income and reducing spending, exploring debt solutions and negotiation with creditors to make repayment offers, bankruptcy, IVA and DRO.

Employment advice

Click here for AQS+ accredited advice agencies offering information and advice on employment law, including employment status & contracts, unfair dismissal, discrimination, grievance & disciplinary procedures.

Energy advice

Click here AQS+ accredited advice agencies offering information and advice on energy efficiency, home insulation and how to pay less for electricity, gas and other utilities.

Family advice

Click here AQS+ accredited advice agencies offering information and advice on family law, including marriage and civil partnership, separation and divorce, children and young people and gender violence.

Housing advice

Click here for AQS+ accredited advice agencies offering information and advice on housing law, including homelessness, court evictions, disrepair, antisocial behaviour and discrimination.

Immigration advice

Click here for OISC regulated agencies - from Level 1 (simple immigration queries incl. British citizenship, checking if a client’s immigration status lets them work or claiming benefits), Level 2 casework to Level 3 court representation.

Independent Financial and Tax guidance

Click here for agencies offering free and independent financial guidance.

Money/Budgeting advice

Click here for non AQS agencies offering budgeting advice.